To cancel your order, follow these steps:. If the order has shipped, you may need to follow the return process.

<p id="isPasted">To cancel your order, follow these steps:</p><ol><li><strong>Check Order Status</strong>: Ensure the order hasn&#x2019;t been shipped or processed for fulfillment.</li><li><strong>Contact Customer Service</strong>:<ul><li><strong>Contact Form</strong>: <a href="https://www.bouclair.com/en/contactus" id="isPasted">https://www.bouclair.com/en/contactus</a></li><li><strong>Chat</strong>: Use our chat service to request a cancellation</li><li><strong>Phone</strong>: &#xA0;1800 268-2524 &#xA0;</li></ul></li><li><strong>Act Quickly</strong>: Cancellations are only possible before shipping.</li></ol><p>If the order has shipped, you may need to follow the return process.</p>

How do I cancel my order?

To track your Bouclair order:. Check Your Email:. Log In to Your Account:. Contact Customer Service (if no tracking link is available):. For In-Store Pickup Orders:. Always keep your order confirmation number handy for quick tracking.

<p id="isPasted">To track your Bouclair order:</p><ol><li><p><strong>Check Your Email</strong>:</p><ul><li>After placing an order, you&#x2019;ll receive a confirmation email with a tracking link once the order ships.</li></ul></li><li><p><strong>Log In to Your Account</strong>:</p><ul><li>Visit <a href="https://www.bouclair.com" rel="noopener" target="_new">Bouclair.com</a> and log in to your account.</li><li>Go to &quot;My Orders&quot; to view tracking details.</li></ul></li><li><p><strong>Contact Customer Service</strong> (if no tracking link is available):</p><ul><li>Email: <a href="https://www.bouclair.com/en/contactus" rel="noopener noreferrer" target="_blank">Contact Form</a></li><li>Phone: 1-800-268-2524</li><li>Provide your order number for assistance.</li></ul></li><li><p><strong>For In-Store Pickup Orders</strong>:</p><ul><li>You&#x2019;ll receive a notification when your order is ready for pickup at your chosen store.</li></ul></li></ol><p>Always keep your order confirmation number handy for quick tracking.</p>

How do I track my order?

Bouclair’s shipping policy includes a variety of options to cater to your needs:. Bouclair’s shipping options are designed to provide flexibility and convenience. For further assistance, contact us.

<p id="isPasted">Bouclair&#x2019;s shipping policy includes a variety of options to cater to your needs:</p><h3 id="1-shipping-options"><strong>1. Shipping Options</strong>:</h3><ul><li><strong>Express Delivery</strong>:<ul><li>Available in most Canadian metropolitan areas and suburbs.</li><li>Applies to eligible in-stock items for faster delivery.</li></ul></li><li><strong>Standard Delivery</strong>:<ul><li>Available across Canada, offering reliable and timely delivery.</li></ul></li><li><strong>Big and Bulky Delivery</strong>:<ul><li>Specifically designed for oversized and overweight items, ensuring safe and secure delivery.</li></ul></li><li><strong>In-Store Pick-Up</strong>:<ul><li>A free option where you can pick up your order at a Bouclair store of your choice.</li></ul></li></ul><h3 id="2-delivery-times"><strong>2. Delivery Times</strong>:</h3><ul><li><strong>Express Delivery</strong>: Typically 1&#x2013;3 business days.</li><li><strong>Standard Delivery</strong>: 3&#x2013;7 business days, depending on your location.</li><li><strong>Big and Bulky Delivery</strong>: Delivery times vary based on the destination and size of the item.</li><li>Remote or rural areas may take longer.</li></ul><h3 id="3-shipping-costs"><strong>3. Shipping Costs</strong>:</h3><ul><li>Shipping fees and estimated delivery dates are calculated at checkout based on your location and order details.</li><li>This allows you to select the best option for your needs and budget.</li><li>Free shipping promotions may apply during special offers.</li></ul><h3 id="4-tracking-your-order"><strong>4. Tracking Your Order</strong>:</h3><ul><li>Once your order ships, you will receive a tracking link via email.</li><li>Use the link to monitor the delivery status of your package.</li></ul><h3 id="5-undeliverable-orders"><strong>5. Undeliverable Orders</strong>:</h3><ul><li>If a package cannot be delivered due to an incorrect address, it will be returned to Bouclair. Additional shipping fees may apply for reshipment.</li></ul><p>Bouclair&#x2019;s shipping options are designed to provide flexibility and convenience. For further assistance, <a href="https://www.bouclair.com/en/contactus" rel="noopener noreferrer" target="_blank">contact us</a>.</p>

What is your shipping policy?

To track your Bouclair order:. If you’re unable to find your tracking information:. For additional support, contact Bouclair’s customer service team.

<p id="isPasted">To track your Bouclair order:</p><h3 id="1-for-online-orders"><strong>1. For Online Orders</strong>:</h3><ul><li><strong>Tracking Link in Email</strong>: After your order ships, you&#x2019;ll receive a confirmation email with a tracking link.<ul><li>Click the link to view your order&#x2019;s delivery status.</li></ul></li></ul><h3 id="2-log-into-your-account"><strong>2. Log Into Your Account</strong>:</h3><ul><li>Visit <a href="https://www.bouclair.com" rel="noopener" target="_new">Bouclair.com</a> and log into your account.</li><li>Navigate to &quot;My Orders&quot; to check the status and tracking details of your purchase.</li></ul><h3 id="3-contact-customer-service"><strong>3. Contact Customer Service</strong>:</h3><p>If you&#x2019;re unable to find your tracking information:</p><ul><li><strong>Email</strong>: <a href="https://www.bouclair.com/en/contactus" rel="noopener noreferrer" target="_blank">Contact Form</a></li><li><strong>Phone</strong>: 1-800-268-2524</li><li>Provide your order number for assistance.</li></ul><h3 id="4-for-in-store-pickup-orders"><strong>4. For In-Store Pickup Orders</strong>:</h3><ul><li>You&#x2019;ll receive an email notification once your order is ready for pickup at the selected Bouclair store.</li><li>Visit the store during business hours to collect your order.</li></ul><p>For additional support, contact Bouclair&#x2019;s customer service team.</p>