What if my package gets lost or arrives damaged?Updated 3 months ago

If your package is lost or arrives damaged, here’s what to do:

1. Damaged Package:

• Inspect Upon Arrival:
  • Check for visible damage before accepting the delivery.
• Contact Customer Service:
  • Report the damage within 48 hours.
  • Provide photos of the damaged item and packaging.
  • Email: contact form.
• Resolution:
  • Depending on the issue, Bouclair may offer a replacement, refund, or exchange.

2. Lost Package:

• Check Tracking Information:
  • Review the tracking link in your shipping confirmation email.
• Contact the Carrier:
  • If the package is marked "delivered" but not received, first check with your neighbors or building management.
  • Contact the shipping carrier for clarification.
• Contact Bouclair:
  • If the issue isn’t resolved, contact Bouclair customer service with your order number.
  • Bouclair will investigate and provide support, including filing a claim if necessary.

Bouclair is committed to resolving such issues promptly to ensure your satisfaction.