How do I make a return?Updated 3 months ago

To make a return with Bouclair, follow these guidelines:

1. Return Eligibility:

• Must be within 30 days of purchase.
• Item must be unused, in original condition, with tags and proof of purchase.

2. Return by Order Type:

• In-Store Purchase:
  • Must be returned to the same store where it was purchased.
• Online Order Picked Up In-Store:
  • Return must be processed at the store where the item was picked up.
• Online Order Delivered to Your Home:
  • If you live near a Bouclair store, we encourage you to return the item to the store for faster service.
  • If visiting a store is not convenient, contact customer service to initiate a return:
    • Fill Out the Online Return Form: You will receive instructions on how to ship the item back.
    • Return shipping fees may apply unless the item is defective or an error occurred.

3. Refund Process:

• Refunds will be issued to the original payment method within a few business days of receiving the returned item.

For further assistance, contact us using our contact form https://www.bouclair.com/en/contactus.